Walk-Up Desk Technician (IT Support)

TL;DR

Walk-Up Desk Technician (IT Support): Providing Tier I technical support for hardware, software, and end-user inquiries with an accent on in-person customer service at the Morsani College of Medicine. Focus on managing trouble tickets, troubleshooting PC and mobile devices, and assisting with ID card creation in a high-volume academic environment.

Location: Must be based in Tampa, FL, US (Onsite)

Salary: $17.25 per hour

Company

The hirify.global is a preeminent state research university serving over 50,000 students with campuses across the Tampa Bay region.

What you will do

• Provide Tier I in-person support for hardware, software, and general IT inquiries.
• Manage and document trouble tickets within the IT Service Management system.
• Perform basic hardware troubleshooting for PCs, tablets, and networked devices.
• Assist clients with printing issues and ID card creation/troubleshooting.
• Maintain detailed records of all customer interactions and resolutions.

Requirements

• Must have current work authorization in the United States (No Visa Sponsorship).
• High school diploma or equivalent with two years of technical support experience.
• Ability to work 40 hours per week, Monday through Friday, 8am to 5pm.
• Strong customer service skills with experience in de-escalation and empathy.
• Proficiency in troubleshooting client technology issues and peripheral equipment.

Nice to have

• Experience with Windows OS and Mac OS X.
• One year of experience in a customer service role.
• Technical documentation experience.
• Two years of college coursework.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and life insurance.
• Retirement plan options and employee tuition programs.
• Generous leave policies and various employee perks.
• Work in a dynamic, diverse academic environment at a top-ranked research university.