IT Service Desk Specialist (Third Shift)

TL;DR

IT Service Desk Specialist (Third Shift): Providing Tier 1 technical support to global corporate, distribution, and retail store associates with an accent on troubleshooting software and hardware issues in a 24/7 environment. Focus on resolving incidents, documenting resolutions, and ensuring high-quality customer service for a global retail organization.

Location: Must be based in Columbus, Ohio. This role is hybrid with some remote flexibility.

Company

hirify.global Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials.

What you will do

• Provide Tier 1 technical support for software and hardware issues across corporate, distribution, and retail environments.
• Troubleshoot incidents to resolution or escalate complex issues as necessary.
• Document all incidents, comments, and resolutions within the incident management system.
• Coordinate and complete configuration and installation of hardware and software requests.
• Perform end-user training for supported applications and services.
• Provide coaching and guidance to retail store associates to support operations.

Requirements

• Must be available for third shift, including overnight and weekend work.
• Must be based in or able to work from Columbus, Ohio.
• Bachelor’s degree or equivalent related experience.
• Working knowledge of Windows, macOS, Microsoft Office, and Outlook.
• Familiarity with mobile device hardware and operating systems (iOS/Android).
• Strong verbal, written, and interpersonal communication skills.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental, adoption, and caregiver leave.
• Flexible work policy including "work from anywhere" days and weeks.
• Merchandise discount on all company brands.
• Access to mental health resources and associate wellness programs.