Customer Success Associate (SaaS)

TL;DR

Customer Success Associate (SaaS): Delivering post-sales experiences and driving product adoption for manufacturing software solutions (PLM, CPQ, CAD) with an accent on customer retention and growth. Focus on managing a high-volume account portfolio, mitigating churn, and optimizing workflows using AI and automation tools.

Location: Remote, Germany

Company

AI-forward company empowering manufacturing businesses with industry-leading CPQ, PLM, and design solutions to accelerate the journey from idea to cash.

What you will do

• Drive post-sales experience for EMEA accounts, focusing on product adoption and retention.
• Manage a high-volume portfolio of accounts and maintain accurate forecasts in Salesforce.
• Coordinate renewal proposals to meet price increase targets and retention goals.
• Monitor account health to proactively identify and mitigate churn risks.
• Analyze customer usage data to identify and collaborate on upsell or cross-sell opportunities.
• Implement AI and automation tools to improve repeatable use cases and business outcomes.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 1–2 years of experience in Customer Success, Account Management, or a customer-facing role.
• Fluency in German and English, both written and spoken.
• Proven experience managing renewal and negotiation conversations.
• Proficiency with Salesforce and Microsoft Office 365.
• Must be based in Germany.

Nice to have

• 1+ year of experience in Technology, SaaS, or software-related roles.
• Familiarity with the manufacturing technology industry.
• Knowledge of PLM, CPQ, or CAD solutions.
• Analytical mindset for interpreting customer usage data.

Culture & Benefits

• AI-forward mindset using technology as a catalyst for growth.
• Standard working hours aligned with CET for EMEA employees.
• Opportunity to work with a global portfolio of over 16,000 customers.

Hiring process

• Completion of a 30-minute online pre-employment assessment.