Customer Success Manager, Growth (SaaS)

TL;DR

Customer Success Manager, Growth (SaaS): Guiding customers through security and compliance journeys using hirify.global's specialized solutions with an accent on customer retention and book of business health. Focus on empowering customers to become self-sufficient champions and driving specific business outcomes at scale.

Location: Remote (US). Must be authorized to work in the U.S. without sponsorship

Salary: $113,000 – $133,000 + Equity

Company

hirify.global helps businesses earn and prove trust by automating security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001.

What you will do

• Manage a large book of business in a 1:1 and 1:many manner in both Spanish and English.
• Drive customer success, value realization, and retention through the hirify.global platform.
• Act as a product expert in compliance frameworks including SOC 2, ISO 27001, GDPR, and HIPAA.
• Partner with Account Managers to identify at-risk accounts and expansion opportunities.
• Collaborate cross-functionally with Product, Support, and Finance teams to resolve customer issues.

Requirements

• 2+ years of Customer Success experience at a SaaS company.
• Business-level fluency in Spanish and English (written and spoken).
• Authorized to work in the U.S. without current or future employer sponsorship.
• Proven experience managing and running a large book of business at scale.
• Strong problem-solving skills and the ability to work effectively in ambiguous environments.

Nice to have

• Experience working in the security or compliance industry.
• Openness and curiosity to use AI to amplify efficiency and impact.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with 100% employee-only premiums covered for most plans.
• Matching 401(k) contribution with immediate vesting.
• Flexible PTO policy, 11 company-paid holidays, and 16 weeks of paid Parental Leave.
• Stipends for remote workspace, internet, cellphone, and health & wellness.
• Virtual team building activities and a supportive, inclusive work environment.