Renewal Account Manager

TL;DR

Renewal Account Manager (SaaS): Managing contract renewals and revenue retention for a global software leader with an accent on negotiation strategy, financial analysis, and stakeholder management. Focus on building long-term customer relationships, optimizing pricing models, and collaborating with cross-functional teams to ensure consistent revenue growth.

Location: Must be based in London, UK (Hybrid: 2 days in office, 3 days remote).

Company

hirify.global is a global market leader in software for customer experience, financial crime prevention, and public safety, serving over 25,000 businesses worldwide.

What you will do

• Analyze financial reports and contract documents to prepare for renewal discussions.
• Negotiate contract terms, pricing, and multi-year extensions to maximize revenue retention.
• Partner with Account Executives, Technical Account Managers, and Finance to ensure alignment on business objectives.
• Engage directly with high-level customer stakeholders to understand goals and resolve risks.
• Maintain deep knowledge of product offerings, billing methods, and competitor strategies.
• Track and report on key renewal metrics using Salesforce and Excel.

Requirements

• Must be based in or able to work from London, UK.
• Bachelor’s degree in IT, Business Administration, or equivalent experience.
• 4+ years of experience in contract negotiation and service delivery.
• Proven experience with SaaS billing models.
• Proficiency in Microsoft Office and Salesforce.
• Ability to communicate effectively with C-level stakeholders.

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• Prior experience in Account Management or Sales.

Culture & Benefits

• hirify.global-FLEX hybrid model offering maximum flexibility.
• Fast-paced, collaborative, and innovative work environment.
• Opportunities for internal career growth across multiple global disciplines.
• Exposure to cutting-edge AI and cloud technologies.