Renewals Manager (SaaS)

TL;DR

Renewals Manager (SaaS): Managing contract renewals and account expansion for enterprise software clients with an accent on retention strategy and customer success. Focus on forecasting renewal metrics, identifying at-risk accounts, and driving upsell opportunities within the existing customer base.

Location: Remote (US)

Company

hirify.global is a leading developer of API and AI connectivity technologies, providing a unified platform that enables organizations to secure, manage, and monetize the flow of intelligence across APIs and AI models.

What you will do

• Develop and implement comprehensive strategies to maximize contract retention rates.
• Identify and drive upsell and cross-sell opportunities within the existing customer base.
• Collaborate with account executives to ensure a seamless renewal process and customer readiness.
• Analyze customer health data to identify renewal risks and implement remedial actions.
• Conduct account reviews and planning to accurately forecast renewal metrics.
• Act as the primary point of contact for renewal-related inquiries and maintain strong customer relationships.

Requirements

• 2+ years of experience in sales, sales development, or account management.
• Proven track record in achieving high retention rates and meeting sales targets.
• Strong analytical skills for tracking and forecasting renewal metrics.
• Excellent communication, interpersonal, and negotiation skills.
• Experience in enterprise software, open source, or infrastructure software is highly advantageous.
• Commitment to ensuring customers realize value from their investment.

Culture & Benefits

• Opportunity to work with a leading API and AI connectivity platform.
• Collaborative environment focused on growth and customer success.
• Exposure to enterprise-level software sales and account management strategies.
• Supportive team culture that values diverse strengths and professional development.