Customer Experience Manager (Manufacturing)

TL;DR

Customer Experience Manager (Manufacturing): Leading the customer service organization for robotics and automation product lines with an accent on order-to-fulfillment excellence and operational efficiency. Focus on driving the adoption of new enterprise systems, optimizing order-to-cash processes, and developing high-performing teams in a fast-paced B2B environment.

Location: Must be based in Apex, NC

Company

hirify.global is a global leader in precision engineered components and sub-systems for mission-critical applications in healthcare and advanced manufacturing.

What you will do

• Lead all customer service activities, including order entry, management, and communication.
• Establish and drive KPIs related to order accuracy, cycle time, and customer satisfaction.
• Lead the transition and adoption of new enterprise systems across ATI and IMS operations.
• Develop and standardize workflows, tools, and best practices for the customer service team.
• Coach and develop team members, fostering a high-performing and collaborative culture.
• Partner with IT, sales, and operations to improve end-to-end order-to-cash processes.

Requirements

• Bachelor’s degree in business, engineering, or a related field.
• 5–7+ years of experience in customer service, sales operations, or order management in a B2B manufacturing environment.
• Proven leadership experience managing and developing customer-facing teams.
• Strong understanding of order-to-cash processes and operational change initiatives.
• Experience working with CRM and ERP systems, with implementation or transformation experience strongly preferred.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.

Culture & Benefits

• Global team environment with a focus on teamwork, collaboration, and empowerment.
• Opportunity to work on mission-critical innovations in robotics and automation.
• Commitment to continuous improvement and professional development.
• Equal employment opportunity and affirmative action workplace.