Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing relationships with small to mid-sized clients to drive software adoption, retention, and expansion with an accent on strategic account planning and upselling. Focus on acting as a trusted advisor to help non-profit organizations achieve their business objectives through effective platform utilization.

Location: Hybrid in Groton, CT or Atlanta, GA. Must be eligible to work in the United States without sponsorship.

Company

hirify.global provides cloud-based solutions for purpose-driven organizations, focusing on fundraising, learning, and association management to help nonprofits amplify their impact.

What you will do

• Develop and maintain strong client relationships throughout the customer lifecycle.
• Promote software adoption and onboarding strategies to ensure customer success.
• Manage a dedicated book of business, including upselling and contract renewals.
• Provide best practices and guidance to clients to help them achieve strategic goals.
• Identify and resolve customer concerns or complaints promptly.
• Prepare renewal sales quotations and respond to requests for proposals.

Requirements

• 0 to 2 years of related experience.
• Bachelor’s degree.
• Must be eligible to work in the United States without sponsorship.
• Proficiency in Office 365 (Word, Excel, PowerPoint, Outlook).
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently in a fast-paced, deadline-driven environment.

Nice to have

• Experience with Salesforce.

Culture & Benefits

• Medical, Dental, and Vision benefits.
• 401(k) savings plan with company match.
• Flexible planned paid time off and generous sick leave.
• Employer-paid parental leave and short-term disability.
• Purpose-driven culture with a commitment to community involvement.
• Remote work flexibility.