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2 дня назад

Customer Success Engineer (Manufacturing)

Формат работы
hybrid
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR

Customer Success Engineer (Manufacturing): Providing tier-one technical troubleshooting and preparing customer quotations for hirify.global products with an accent on technical support and SAP/C4C operations. Focus on resolving customer issues via multiple channels and ensuring compliance with U.S. Commerce export regulations.

Location: Hybrid (Must be based in or able to commute to Export, Pennsylvania, United States)

Company

hirify.global is a global provider of vacuum technology and part of the Atlas Copco Group.

What you will do

  • Provide tier-one technical troubleshooting support via phone, email, and webchat.
  • Prepare customer quotations for standard and custom products using SAP C4C.
  • Collaborate with Territory Account Managers and Sales Management to ensure a positive customer experience.
  • Manage technical support requests through the HubSpot ticketing system.
  • Collect end-use customer information to comply with U.S. Commerce export regulations.

Requirements

  • B.S. degree in Engineering, a technical field, marketing, or business with technical aptitude.
  • 0-2 years of technical experience (Entry Level).
  • Must possess a valid driver’s license.
  • Strong critical thinking and problem-solving abilities.
  • Excellent oral and written communication skills.

Nice to have

  • Experience with SAP or CRM systems.
  • Fluency in Spanish.

Culture & Benefits

  • Culture of openness to change and feedback.
  • Individual learning opportunities and technical training via the company academy.
  • Global job opportunities within the organization.
  • Competitive compensation package and high workplace safety standards.

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