Customer Relationship Specialist

TL;DR

Customer Relationship Specialist: Owning customer relationships to drive retention, satisfaction, and revenue growth with an accent on seamless order-to-production order experience and cross-functional coordination. Focus on proactive risk communication, manufacturability guidance, and capturing voice-of-customer insights to improve offerings and service levels.

Location: Hybrid (onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday)

Salary: $57,000–$76,100 per year

Company

hirify.global is a digital manufacturing company.

What you will do

• Support a portfolio of B2B accounts by building multi-threaded relationships with engineers, buyers, customer success, and supply chain stakeholders
• Provide consultative guidance on manufacturability, materials, tolerances, lead times, and trade-offs; coordinate with Applications Engineering for DFM as needed
• Monitor active orders, proactively communicate risks, and coordinate with operations, quality, and logistics to resolve issues and meet SLAs
• Capture voice-of-customer insights and collaborate with product and operations to improve offerings, lead times, and service
• Maintain cross-functional relationships and manage account/order activity and trends; support client meetings and ongoing projects
• Contribute to process documentation, playbooks, and continuous improvement; maintain project/program plans, timelines, and deliverables

Requirements

• Medical manufacturing OR medical industry experience required
• 2–5 years in a fast-paced client-facing role (account management, customer success, or inside sales) in B2B; manufacturing or technical services preferred
• Salesforce experience
• Excellent written, verbal, and communication skills; proven ability to manage relationships with internal and external customers
• Strong analytical and problem-solving skills; ability to balance multiple priorities and think strategically
• U.S. citizenship, lawful permanent residency (green card), or refugee/asylee status required; temporary visas (e.g., E, F-1, H-1, H-2, L, B, J, TN, OPT) are not eligible

Culture & Benefits

• Hybrid schedule with onsite presence in Maple Plain, MN on Tuesday, Wednesday, and Thursday
• Health insurance options (traditional or high-deductible), dental and vision, life insurance, and short- and long-term disability
• Flexible Spending Accounts and Health Savings Account with employer contributions
• Paid caregiver leave; 3 weeks of PTO plus holiday pay and volunteer hours
• 401k with company match and immediate vesting; Employee Stock Purchase Program with a 15% discount
• Annual bonus opportunity and matching grants through the hirify.global foundation

Hiring process

• Compensation and total rewards package details provided during the hiring process