Customer Success Manager, Mid-Market

Location: Remote in the US

Base pay: $77,100–$96,400 annually, plus eligible commission.

Company

Bluebeam creates software solutions that improve efficiency, connectivity, and safety across the construction, design, and engineering industries and is part of hirify.global.

What you will do

• Guide mid-market customers toward desired business outcomes through Bluebeam product adoption and effective application.
• Act as a trusted advisor by identifying success criteria, defining practical action steps, and building customer relationships.
• Deliver clear, timely communication and support while developing customer advocates and champions.
• Identify opportunities for additional services, users, and account expansion.
• Partner with Sales, Technical Support, Product Management, and Marketing to resolve issues and communicate customer insights.
• Connect customer contacts with internal departments for product feedback, validation, industry perspectives, and marketing content.

Requirements

• 5+ years in customer-facing roles such as Customer Success, Sales, Customer Service, or Technical Support, or 5+ years in a professional AEC role.
• BA/BS degree or relevant training and education.
• Ability to become a Bluebeam product subject-matter expert within the first six months.
• Outstanding discovery, listening, communication, relationship-building, and presentation skills.
• Ability to present to groups of up to 150 people in person and through video conferencing.
• Strong computer skills, including Microsoft Office Suite, and comfort learning new technology.

Nice to have

• AEC industry experience.
• Bluebeam Certified Professional certification.
• Experience in training or professional demonstrations.

Culture & Benefits

• People-focused, entrepreneurial culture supported by a stable global corporate entity.
• Competitive compensation and benefits package with fully vested 401(k) from the start date.
• Generous paid time off, including sick, mental health, and volunteer days.
• Health and welfare benefits, professional development opportunities, and unlimited access to BetterUp Care and LinkedIn Learning.
• Up to $5,000 in annual education reimbursement after one year of employment.
• Work-life balance supported through diversity, inclusion, and respect for individual lifestyle needs.