Key Account Manager (Fintech)

TL;DR

Key Account Manager (Fintech): Managing end-to-end post-sales lifecycles for fund managers and investors with an accent on relationship building, retention, and expansion. Focus on optimizing customer metrics, driving product improvements, and scaling customer success strategies within a high-growth private markets infrastructure platform.

Location: Must be based in Berlin, Germany (Hybrid: 3 days/week in office)

Company

hirify.global is building the operating infrastructure for private markets, combining AI-powered automation with regulatory expertise to replace manual processes for fund managers.

What you will do

• Serve as the strategic point of contact for fund managers to ensure a high-quality experience.
• Lead the end-to-end post-sales lifecycle from onboarding through growth and upsell.
• Build trust-based relationships and translate customer needs into actionable product insights.
• Own and optimize key metrics including NPS, retention, and NRR.
• Collaborate with Operations, Product, Sales, Legal, and Finance teams.
• Refine and scale the Customer Success strategy alongside the Head of Customer Success.

Requirements

• 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
• Ability to manage complex, high-value relationships and engage with senior stakeholders.
• Strong analytical and communication skills with the ability to simplify complex topics.
• Proven track record of operating effectively in fast-moving, high-growth environments.
• Proficiency in English required; German is a strong advantage.
• Must be based in Berlin or willing to work in a hybrid setup (3 days/week in office).

Nice to have

• Experience in the investment or private markets sector.
• Fluency in German.

Culture & Benefits

• Hybrid office setup with 3 days per week in the Berlin office.
• 28 days of vacation plus 2 company days and local public holidays.
• 4 weeks of remote work per year.
• Competitive compensation package.
• Collaborative culture focused on ownership, drive, and team spirit.

Hiring process

• People Team Interview (30 min).
• Deep-Dive Interview with Head of Customer Success (30 min).
• Practical Interview with the Customer Success Team (45 min).
• Final two-part stakeholder interview with Operations and Co-founders.