Workforce Management Specialist (Delivery)

TL;DR

Workforce Management Specialist (Delivery): Optimizing employee schedules and balancing operational efficiency with employee satisfaction within a customer service environment with an accent on forecasting, compliance, and scheduling accuracy. Focus on building forecasting models, monitoring workforce metrics, and standardizing scheduling practices across international teams.

Location: Must be located in Romania

Company

hirify.global creates technology that brings joy and simplicity to neighborhoods through the delivery of food and various other goods across 30 countries.

What you will do

• Develop schedules based on business needs, employee preferences, and legal requirements
• Manage time-off requests, planned absences, and shrinkage processes
• Build and enhance forecasting models to align staffing with demand
• Monitor and analyze workforce metrics like adherence and occupancy
• Collaborate with international teams to standardize scheduling practices
• Establish continuous improvement loops across WFM functions

Requirements

• 1+ years of experience in workforce management within a contact center
• Proficiency in WFM tools such as NICE, Verint, Aspect, Calabrio, or Assembled
• Strong Excel skills for schedule planning and data analysis
• Full professional proficiency in English
• Must be located in Romania

Culture & Benefits

• hirify.global Credits
• Employee Assistance Programme (EAP)