Home Emergency Insurance Team Manager (Insurance)

TL;DR

Home Emergency Insurance Team Manager (Insurance): Overseeing a team of insurance claim professionals to process claims efficiently and in compliance with regulations with an accent on leadership, technical expertise, and service delivery. Focus on monitoring team productivity, resolving escalated customer issues, and ensuring strict adherence to insurance laws.

Location: Onsite in Preston (Fulwood), UK

Company

A specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core business processes.

What you will do

• Lead a team of 12–16 claim handlers, providing guidance, training, and mentorship to meet productivity and quality targets.
• Oversee the end-to-end processing of home emergency insurance claims and approve complex or high-value cases.
• Analyze claims processing metrics and generate performance reports to recommend process improvements.
• Implement quality assurance processes through regular audits and call monitoring to enhance customer experience.
• Resolve escalated customer complaints and develop strategies to improve service standards within the department.
• Ensure the team adheres to all legal and regulatory requirements and stays current with insurance laws.

Requirements

• Minimum 2 years of experience in a supervisory or management role within insurance claims processing.
• Strong knowledge of insurance products, procedures, and industry regulations.
• Proven leadership and team-building skills with the ability to motivate staff.
• Excellent verbal and written communication skills for conveying complex information.
• Analytical mindset with the ability to interpret data for strategic decision-making.
• Proficiency in claims processing software and Microsoft Office Suite.

Culture & Benefits

• Comprehensive financial health package including a pension with 5% employer contribution and x4 life assurance.
• Professional growth via a leadership training programme and funding for professional qualifications.
• Wellbeing support including a dedicated wellbeing centre and 24/7 confidential EAP helpline.
• Generous leave policy with 25 days holiday (increasing with tenure) and enhanced parental pay.
• Practical perks such as cycle to work scheme, lease car salary sacrifice, and high street discounts.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview.
• Offer.