Associate Network Service Manager (Healthcare)

TL;DR

Associate Network Service Manager (Healthcare): Overseeing the operational delivery and clinical compliance of the Associate Network with an accent on capacity planning, SLA management, and stakeholder collaboration. Focus on driving service efficiency, managing clinical leads, and ensuring high-quality care standards across neurodevelopmental service lines.

Location: Must be based in the UK

Salary: Up to £70,000

Company

hirify.global is a leading provider of digital neurodevelopmental and mental health services, dedicated to improving clinical pathways for children and adults from the comfort of their homes.

What you will do

• Lead the day-to-day operations of the Associate Network, ensuring efficient service delivery across all service lines.
• Manage and clinically supervise Associate Clinical Leads, providing feedback and ensuring alignment with company objectives.
• Optimize the Associate onboarding and nurture journey to maintain high standards of performance.
• Analyze data trends to identify operational risks, capacity gaps, and opportunities for service improvement.
• Collaborate with the Head of Assessment Services and COO to forecast capacity needs and implement service delivery changes.
• Act as the primary escalation point for operational and complex clinical matters within the network.

Requirements

• Must be based in the UK
• Clinical qualification and registration (e.g., Occupational Therapy, Social Work, Nursing, Speech and Language Therapy, or Psychology).
• Demonstrable experience in management at a senior level within an independent healthcare provider.
• Experience working within neurodevelopmental services and understanding of diagnostic pathways.
• Strong commercial acumen with the ability to manage contracts, capacity, and delivery metrics.
• Professional home working environment with a minimum 2 mbps internet connection.

Nice to have

• Project management experience.

Culture & Benefits

• 33 days holiday (including Bank Holidays) plus paid Christmas closure and Birthday leave.
• Enhanced family-friendly policies and paid company sick pay.
• Contributory Pension Scheme (6% matched).
• Personalized flexible benefits package including Health Cash Plan, Life Assurance, and EAP.
• Access to private assessment discounts and various employee savings portals.
• Commitment to personal development with a dedicated growth day and allowance.