Account Manager, Enterprise (Digital Experience)

TL;DR

Account Manager, Enterprise (Digital Experience): Managing and growing relationships with existing enterprise customers in Japan with an accent on revenue expansion and strategic account growth. Focus on identifying upselling opportunities, improving customer retention, and delivering high-value digital experience solutions to iconic brands.

Location: Tokyo, Japan

Company

hirify.global is a leading provider of agentic digital experience software, empowering global brands to deliver personalized, predictive, and dynamic customer experiences through a composable platform.

What you will do

• Act as the primary contact for designated enterprise accounts, aligning hirify.global solutions with unique customer objectives.
• Identify and execute opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Develop and implement strategic account plans to maximize customer satisfaction and lifetime value.
• Collaborate with internal cross-functional teams and the partner network to ensure exceptional client support.
• Monitor customer health and promptly address issues to ensure long-term partnership stability.
• Analyze industry trends and competitive landscapes to inform product enhancements.

Requirements

• Minimum of 5 years of enterprise software sales experience.
• Experience selling Content Management (CMS), Customer Experience (CX), Commerce, or Digital Asset Management (DAM) technologies.
• Strong business acumen and understanding of digital marketing concepts.
• Ability to build rapport and credibility with executive-level stakeholders.
• Results-oriented mindset focused on driving retention and revenue.
• Must be based in Tokyo, Japan

Nice to have

• Experience presenting onsite to executive stakeholders.
• High emotional intelligence, empathy, and a self-starter mentality.
• Strong passion for the digital customer experience domain.

Culture & Benefits

• Collaborative global team spanning over 25 countries.
• Commitment to equal employment opportunity and a diverse workplace.
• Active cultivation of AI skills across all teams to enhance creativity and efficiency.