Account Manager (SMB)

TL;DR

Account Manager (SMB): Managing and expanding a portfolio of SMB accounts to drive revenue growth and value realization with an accent on re-engagement, upselling, and cross-selling. Focus on building strong relationships with decision-makers, monitoring product adoption, and executing tailored account plans.

Location: Miami, FL

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving MSPs and internal IT organizations worldwide.

What you will do

• Manage a portfolio of SMB accounts to identify and execute upsell and cross-sell opportunities.
• Re-engage existing customers and build strong relationships with key decision-makers.
• Develop and execute tailored account plans, including regular outreach and business reviews.
• Monitor product usage and adoption metrics to drive engagement and long-term retention.
• Own and exceed revenue targets through proactive account expansion.
• Collaborate with Customer Success and Sales teams to maximize account potential.

Requirements

• 2+ years of experience in account management or relationship-focused sales.
• Must be based in Miami, FL

Nice to have

• Experience in B2B SaaS or technology sales managing SMB or Mid-market clients.
• Proven ability to meet or exceed sales targets.
• Experience using CRM tools, specifically Salesforce.
• Strong analytical and forecasting abilities.

Culture & Benefits

• High-growth, high-performance environment centered on innovation and accountability.
• Opportunity to work with cutting-edge AI-powered IT management technology.
• Culture of urgency, adaptability, and continuous improvement.
• Role with immediate visibility of personal impact on business success.