Manager, Contract Billing Team (SaaS)

TL;DR

Manager, Contract Billing Team (SaaS): Leading a team responsible for billing readiness and PO collection for multi-year software subscription renewals with an accent on operational performance and recurring revenue protection. Focus on optimizing contract preparation processes, reducing billing delays, and managing cross-functional escalations between Sales and Finance.

Location: Manila, Philippines

Company

hirify.global provides simple, powerful, and secure solutions to help customers accelerate business transformation.

What you will do

• Lead, coach, and develop a team of Customer Contract Representatives, setting clear performance goals and standards.
• Own end-to-end operational performance for Year 2 and Year 3 billing readiness and PO collection.
• Manage complex escalations regarding customer issues and contract discrepancies.
• Drive process improvements and document SOPs to reduce cycle times and manual effort.
• Ensure high data accuracy across Salesforce contracts and billing opportunities.
• Partner with Sales, Renewals, and Finance teams to identify and mitigate systemic revenue risks.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 6–9 years of experience in Order Management, Contract Operations, Billing Operations, or Renewals/Sales Operations.
• 2–3 years of people management experience.
• Strong working knowledge of Salesforce.
• Excellent written and verbal English communication skills.

Nice to have

• SaaS or subscription-based business experience.
• Familiarity with NetSuite or similar ERP platforms.
• Background in process improvement or operational excellence.
• Experience operating in a global or regional shared services environment.

Culture & Benefits

• People-first company culture focused on enriching the lives of employees and customers.
• Collaborative and innovative environment that values attitude, competency, and commitment.
• Opportunities for professional growth and career development within an exceptional team.