Customer Success Manager (Ecommerce)

TL;DR

Customer Success Manager (Ecommerce): Managing and optimizing advertising campaigns for Japanese clients on the hirify.global network with an accent on data-driven performance and product fluency. Focus on leveraging AI-powered tools to scale campaign outcomes and building strong, long-term advertiser relationships.

Location: On-site in Tokyo, Japan

Salary: ¥12,250,000 – ¥15,000,000 JPY (Fixed Annual Salary)

Company

hirify.global is a global leader in ecommerce technology, utilizing an AI-driven network to power billions of transactions and help businesses generate incremental revenue.

What you will do

• Support the onboarding, launch, and ongoing optimization of hirify.global Ads campaigns for assigned clients.
• Analyze campaign performance data to identify trends, irregularities, and actionable insights.
• Manage smaller accounts or specific components of larger relationships with increasing autonomy.
• Apply AI-enhanced tools and automation to improve campaign efficiency and reporting quality.
• Collaborate with Sales, Ad Operations, and Product teams to solve problems and adapt to business priorities.

Requirements

• 3+ years of experience in client success, account management, or performance marketing.
• Native level Japanese and Business level English proficiency.
• Solid experience using data, spreadsheets, and reporting tools to monitor performance.
• Strong organizational skills with the ability to balance multiple priorities in a fast-paced environment.
• Builder mindset with a proactive approach to learning and improving outcomes.

Culture & Benefits

• Equity ownership for every employee.
• Enterprise access to leading AI tools like ChatGPT, Claude, and Gemini.
• Transparent career progression and compensation structures.
• Generous retirement plans and extra leave benefits.
• Vibrant, inclusive office environment with a team-oriented culture.

Hiring process

• Completion of a 20-minute online aptitude test and personality profile assessment.
• Interviews with the recruiting team and stakeholders.