Training Specialist

TL;DR

Training Specialist (Education): Designing, developing, and delivering contact center training programs with an accent on curriculum effectiveness and learning engagement. Focus on facilitating instructor-led sessions, maintaining training materials, and partnering with operations to address training gaps.

Location: Must be based in or aligned to Providence, RI (Remote/Hybrid)

Salary: $30–$32/hr (W2)

Company

hirify.global is a leading provider of information technology and workforce solutions with over 5,000 professionals across the U.S. and Canada.

What you will do

• Develop and maintain training materials including ILT modules, SOPs, job aids, and eLearning content.
• Facilitate instructor-led and on-the-job training sessions for contact center teams.
• Partner with operations and product teams to identify training gaps and improve curriculum effectiveness.
• Track training participation and performance metrics to recommend continuous improvements.
• Leverage modern LMS tools to enhance learning delivery and engagement.
• Support emergency and storm response operations as part of business continuity needs.

Requirements

• 5+ years of training or learning & development experience (contact center or operational training preferred).
• Strong facilitation and curriculum development skills including ILT and digital learning.
• Ability to work across multiple stakeholders in a fast-paced, technical environment.
• Experience with LMS tools and structured assessment methods.
• Must be authorized to work in the U.S.

Nice to have

• Utility or regulated industry experience.

Culture & Benefits

• Access to medical, dental, and vision insurance.
• 401K contributions.
• Paid Time Off (PTO) and sick leave.
• 24-month contract role with a large, established workforce solutions provider.