Customer Education, Content & Systems Operations Lead (AI)

TL;DR

Customer Education, Content & Systems Operations Lead (AI): Building the operational foundation and operating system for education programs that help enterprises adopt frontier AI with an accent on content portfolio health, governance, and scalable workflows. Focus on designing AI-enabled workflows, managing complex knowledge portfolios, and optimizing team execution rhythms.

Location: San Francisco, USA

Salary: $207K – $230K + Equity

Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Own the health, integrity, and governance of the Customer Education content portfolio, including lifecycle and discoverability.
• Manage the team's operating rhythm, overseeing priorities, timelines, dependencies, and launch readiness.
• Design scalable processes and handoffs for creating, launching, maintaining, and distributing education programs.
• Translate business needs into practical system requirements and collaborate across teams to implement solutions.
• Identify and mitigate operational risks, portfolio gaps, and breakdowns in execution.
• Deeply leverage AI to automate repeatable work and strengthen quality control.

Requirements

• 8+ years of experience in content, program, business, or learning operations, or knowledge management.
• Proven experience owning or improving the operating model of a fast-moving, cross-functional team.
• Demonstrated success managing the lifecycle and quality of a complex content or knowledge portfolio.
• Strong program management skills across prioritization, risk identification, and executive communication.
• Must be based in the US (as indicated by location and background check requirements).
• Experience in customer education, customer success, enablement, or enterprise technology.

Nice to have

• Experience building AI-enabled workflows to reduce manual effort.
• Familiarity with systems and data flows supporting customer adoption and GTM execution.
• Experience supporting content and programs across multiple formats and audiences.

Culture & Benefits

• Opportunity to shape how enterprises learn and succeed with frontier AI technologies.
• Direct involvement with product innovation in a high-impact environment.
• Inclusive culture that values diverse perspectives and experiences.
• Commitment to AI safety and human-centric deployment.
• Competitive compensation package including equity.