Customer Account Manager

TL;DR

Customer Account Manager (B2B cloud services): Manage and grow an existing SMB customer base through upselling and cross-selling of hirify.global’s hosted cloud offerings with an accent on churn prevention, quarterly business reviews, and quota-driven account planning. Focus on identifying expansion opportunities, delivering proposals and online service demonstrations, and supporting platform migrations and account change success.

Company

hirify.global provides B2B cloud communications and collaboration services for small to medium-sized businesses.

What you will do

• Manage and grow an assigned book of business for hirify.global hosted solutions.
• Build quarterly business reviews to uncover account-level opportunities aligned with product goals.
• Identify upsell and cross-sell opportunities and prevent churn through proactive account management and problem solving.
• Prioritize activities to achieve or exceed individual quota; prepare proposals and presentations as needed.
• Deliver online demonstrations of hirify.global services and provide technical information for platform migrations and planned changes.
• Coordinate with internal partners and onboarding teams to ensure successful client account changes.

Requirements

• Location: United States
• 3+ years of successful B2B account management and solution selling experience, plus a bachelor’s degree or technical school graduate.
• Proven ability to build client relationships via telephone and meet upsell/cross-sell goals with SMB customers.
• Value-based selling experience using ROI and high-value outcomes.
• Comfort with technology, including IT infrastructure, networks, and software; ability to communicate clearly in writing and verbally.
• Experience using Salesforce.com or another CRM.

Culture & Benefits

• Fully remote workplace type.
• Fast-paced environment with teamwork and transparency.
• Accountable, supportive culture with opportunities to promote from within.
• Long-tenured team members (10, 15, and 20+ years) and emphasis on collaboration.

Hiring process

• Application review and screening.
• Interview and evaluation steps leading to hiring.