Senior Presales Engineer (Communications)

TL;DR

Senior Presales Engineer (Communications): Leading the technical pre-sales process and designing technical architectures for the Digital Sales segment with an accent on API integration and product fit. Focus on executing Proof-of-Concepts, delivering complex technical demonstrations, and guiding customers toward optimal communication solutions.

Location: Remote (US). Not eligible to be hired in CA, CT, NJ, NY, PA, WA

Salary: $109,760 - $152,400

Company

A global communications platform empowering businesses to craft personalized customer experiences through innovative APIs.

What you will do

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, RFPs, and design documentation.
• Lead technical discovery to understand customer pain points and propose innovative technical architectures.
• Build and present highly interactive and complex product demonstrations to technical and non-technical stakeholders.
• Act as a trusted advisor, guiding customers on best practices for utilizing Twilio's APIs to solve business challenges.
• Contribute to the internal Solutions Engineering community by creating reusable presentations and demonstration materials.

Requirements

• Must be based in the US (excluding CA, CT, NJ, NY, PA, WA).
• 5+ years of pre-sales experience with complex technical products, or 6+ years of professional experience in technical support/consulting.
• Proven ability to communicate complex technical topics to multiple audience levels through storytelling.
• Previous software development experience or strong working knowledge of API flows.
• Bachelor's or Master's degree in Engineering, Mathematics, Computer Science, or equivalent practical experience.

Nice to have

• Familiarity with cloud platforms such as AWS, Google Cloud, or Microsoft Azure.
• Experience in Telecom, SIP, Contact Center, or Security domains.
• Knowledge of professional sales methodologies.

Culture & Benefits

• Remote-first work culture emphasizing global inclusion and connection.
• Comprehensive health care insurance and 401(k) retirement account.
• Generous time off, including paid sick, personal, and parental leave.
• Eligibility for corporate bonus plans and sales commissions.
• Wellness leave and a strong emphasis on work-life balance.