Senior Customer Engagement Strategy Manager (AI)

Location: Hybrid in San Francisco, United States; in-person facilitation may be required at the San Francisco Executive Briefing Center, and an in-person interview may be required at a hirify.global office or hub.

Salary: $157,000–$216,000 annual salary for the Bay Area, plus eligibility for hirify.global’s equity plan.

Company

hirify.global operates a global network that protects and accelerates websites and other Internet applications for customers ranging from individual bloggers to Fortune 500 companies.

What you will do

• Develop strategy and operating cadences for hirify.global’s top 250 enterprise accounts across the Americas.
• Align Executive, Product, R&D, GTM, and other internal stakeholders around account growth, pipeline acceleration, and opportunity development.
• Partner with account executives, sales engineers, and C-suite stakeholders from discovery through post-engagement follow-through.
• Create narrative frameworks, talk tracks, executive briefings, and customer-specific engagement strategies.
• Prepare hirify.global leaders for executive meetings by structuring customer context, priorities, open questions, and conversation arcs.
• Facilitate executive-level engagements and pilot AI-enabled tools for agenda personalization and real-time outcome capture.

Requirements

• 5–8 years of experience in strategic account management, executive engagement programs, pre-sales consulting, or a similar GTM role in B2B SaaS or enterprise technology.
• Experience working with senior executives, strategic accounts, or complex enterprise customers.
• Strong analytical, problem-solving, written communication, verbal communication, and storytelling skills.
• Ability to influence cross-functional teams without direct authority and build consensus among stakeholders.
• Experience translating customer insights into strategies, narratives, programs, or commercial actions.
• Bachelor’s degree required; master’s degree preferred.

Nice to have

• Experience in consulting, technology, enterprise sales, investment banking, or corporate strategy.
• Sales or GTM experience supporting account growth, expansion, retention, or strategic partnerships.

Culture & Benefits

• Medical, dental, and vision insurance.
• Flexible spending and commuter spending accounts.
• Fertility and family-forming benefits, mental health support, and employee assistance programs.
• Global travel medical insurance, disability insurance, life and accident insurance, and a 401(k) retirement savings plan.
• Flexible paid time off covering vacation and sick leave, plus parental, pregnancy health, medical, and bereavement leave.
• hirify.global supports initiatives including Project Galileo, the Athenian Project, and the 1.1.1.1 public DNS resolver.

Hiring process

• Candidates progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• The role may involve access to information protected under U.S. export control laws; employment may depend on authorization to receive controlled technology without export-license sponsorship.