Operations Specialist (Digital Marketing)

TL;DR

Operations Specialist (Digital Marketing): Streamlining processes and managing workflows for a digital marketing agency with an accent on system administration and process documentation. Focus on optimizing Zoho project management, building automated workflows, and ensuring operational efficiency across remote teams.

Location: Remote (Global). Working hours: 9 am to 6 pm EST

Salary: $800 - $1,000 per month

Company

A digital marketing agency specializing in helping home service businesses grow through SEO, social media, and paid advertising campaigns.

What you will do

• Maintain and update the Zoho project management system to reflect current business processes.
• Build and refine automated workflows, task templates, and flow charts to reduce manual overhead.
• Draft, update, and organize Standard Operating Procedures (SOPs) as a single source of truth.
• Monitor project boards daily to identify overdue tasks and resolve bottlenecks.
• Generate weekly productivity and project health reports for leadership.
• Handle technical onboarding for new team members and coordinate cross-time-zone communication.

Requirements

• 2+ years of experience in an Operations or Project Management role.
• Strong expertise in Zoho or similar systems (ClickUp, Asana, Monday.com).
• Experience working in digital marketing agencies is required.
• US experience is required.
• Availability to work 9 am to 6 pm EST.
• Excellent communication skills and a detail-obsessed mindset.

Culture & Benefits

• Full-time remote work arrangement.
• Alignment with US Federal Holidays.
• Opportunity to work with top agencies and startups.
• Focus on professional, emotional, and personal fulfillment.