Operational Quality Associate (Legal)

TL;DR

Operational Quality Associate (Legal): Ensuring accuracy and integrity of SOP across assigned workflows with an accent on reconciliation, discrepancy investigation, and detailed documentation. Focus on resolving variances across data sources, maintaining quality standards, and coordinating cross-functional resolutions.

Location: Hybrid in Glendale, CA (2 days office, 3 days remote)

Salary: $35,000.00 - $58,600.00 USD

Company

Global provider of professional information services and software solutions for legal, tax, and healthcare markets.

What you will do

• Reconcile SOP totals accurately and within established service-level agreements (SLAs).
• Identify, research, and resolve discrepancies or outliers across SOP reports and data sources.
• Maintain strict adherence to current Standard Operating Procedures and quality standards.
• Document reconciliation findings clearly and own the process end-to-end.
• Escalate unresolved issues and risks with detailed written summaries and supporting evidence.
• Coordinate with Intake and Service Teams to resolve image quality issues and update records.

Requirements

• Bachelor’s degree in business or related field, or 3 years of relevant industry experience.
• Proficiency with MS Office and internet-based systems.
• Proven accuracy and efficiency in data entry and legal document review.
• Strong analytical skills to integrate information from multiple sources accurately.
• Must be based in or able to work from the Glendale, CA office on a hybrid schedule.

Nice to have

• Prior FCOE or Service of Process experience.

Culture & Benefits

• Medical, Dental, and Vision insurance plans.
• Financial benefits including 401(k), FSA, and HSA.
• Paid time off, including vacation, sick time, and parental leave.
• Tuition Assistance Plan for professional development.
• Commuter benefits for office travel.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• Requirement to remove virtual backgrounds during calls.
• In-person interviews at the hirify.global office are mandatory.