Task Support Advocate

TL;DR

Task Support Advocate: Managing booking funnels and improving conversion rates for European markets with an accent on resolving complex user issues and preventing cancellations. Focus on driving revenue through persuasive communication, proactive problem-solving, and maintaining high customer satisfaction standards.

Location: Must be based in Poland (Remote-first position).

Salary: 78,000 PLN (Annual gross base pay).

Company

hirify.global is a marketplace platform connecting people with Taskers for home services, operating in partnership with IKEA to create meaningful income opportunities globally.

What you will do

• Monitor booking funnels to identify and resolve stuck tasks using email, internal tools, and phone calls.
• Navigate complex conversations with clients and Taskers to save potential cancellations and drive revenue.
• Address and solve user issues via live channels while meeting KPIs for satisfaction and productivity.
• Manage time efficiently to conduct relevant phone calls while maintaining high-quality interactions.
• Build trust with stakeholders to provide exceptional experiences and resolve queries on the first contact.
• Document duties and suggest process improvements to the team leader.

Requirements

• Must be eligible to work in Poland (no relocation support provided).
• Minimum 6 months of experience in customer service, contact centers, or similar roles.
• Fluency in English with strong written and verbal communication skills.
• Prior experience in sales, specifically cold calling, is preferred.
• Strong critical thinking, problem-solving, and persuasive communication abilities.
• Available for full-time work (40 hours/week).

Culture & Benefits

• Generous and flexible time off, including 2 company-wide closure weeks.
• Access to wellness, productivity, and education stipends.
• hirify.global product stipends and IKEA discounts.
• Reproductive health support.
• Collaborative, pragmatic, and fast-paced work environment.