Technical Support Engineer

TL;DR

Technical Support Engineer: Provide technical support and customer service for hirify.global's digital adoption products with an accent on customer communication, problem solving, and product knowledge. Focus on managing customer interactions, ensuring SLA compliance, and enhancing customer experience through knowledge sharing and innovation.

Location: Hybrid, onsite 3 times a week in Dublin, Ireland

Salary: €42,700–€56,000

Company

hirify.global is a leading digital adoption platform company serving over 2,000 clients including a third of Fortune 500 companies.

What you will do

• Communicate with customers via email, live chat, and screen shares.
• Act as a trusted advisor promoting product knowledge and self-sufficiency.
• Develop in-depth knowledge of hirify.global products and features.
• Engage with customers to understand and fulfill their goals.
• Apply and share best practices for optimal product use.
• Innovate and propose ideas to enhance customer experience.

Requirements

• Availability to work onsite in Dublin SAP office 3 times a week
• 1.5+ years experience in software support or customer service.
• Fluent English (verbal and written).
• Knowledge of HTML, jQuery, CSS.
• Experience with various communication formats including live chat and calls.
• Proficient in using application logs, browser dev tools, and diagnostic tools.