Technical Support Application Analyst (SQL)

TL;DR

Technical Support Application Analyst (SQL): Providing technical support for complex software and networked systems with an accent on diagnosing, troubleshooting, and debugging issues. Focus on managing ticket lifecycles, executing SQL queries, and ensuring high-quality service delivery in a 24/7 rotational shift environment.

Location: Remote (Poland)

Salary: 82,000–122,000 PLN

Company

hirify.global is a global software company providing a diverse and inclusive workplace focused on empowering employees to be their authentic selves.

What you will do

• Diagnose, troubleshoot, and resolve complex software and networked system issues.
• Manage, document, and maintain tickets within Salesforce according to service level agreements.
• Execute basic SQL queries to investigate and resolve client technical problems.
• Partner with senior team members to escalate and resolve complex customer incidents.
• Communicate effectively with clients via phone and email as a primary point of contact.
• Participate in rotational shifts, including nights, weekends, and public holidays.

Requirements

• Must be based in Poland
• Proven experience in customer support and client-facing roles.
• Strong troubleshooting skills for complex software issues.
• Proficiency with SQL and Windows platforms.
• Ability to work a flexible, rotational 24/7 shift schedule.
• Excellent communication skills for interacting with technical and non-technical customers.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• Flexible work arrangements and additional time off.
• Two week-long company breaks per year.
• Parental leave for primary and secondary caregivers.
• Training investment program and long-term incentive opportunities.