Customer Support Specialist

TL;DR

Customer Support Specialist (Software): Providing technical support and training to salon and spa clients via phone, email, and live chat with an accent on troubleshooting product issues and documenting resolutions in Salesforce. Focus on building rapport with customers, mastering Meevo product knowledge, and ensuring client success in a fast-paced environment.

Location: Must be based in the United States (Remote role with specific EST shift requirements).

Salary: $39,000–$40,000

Company

A dynamic software company founded in 1987, providing management tools for the beauty and wellness industry.

What you will do

• Handle client inquiries via phone, email, and live chat using active listening.
• Troubleshoot product and training-related questions to identify and resolve issues.
• Document all client interactions and resolutions within Salesforce.
• Build and maintain technical knowledge of Meevo products and integrations.
• Advocate for customer needs while ensuring successful product adoption.

Requirements

• Must be available to work M-F 11:30 AM to 8:15 PM EST and Saturdays 9:00 AM to 5:45 PM EST.
• Strong verbal and written communication skills with the ability to build quick rapport.
• Tech-savvy with the ability to learn new software and hardware quickly.
• Logical, analytical, and effective problem-solving skills.
• Reliable high-speed internet connection.
• 0-5 years of experience in a customer service-related role.

Nice to have

• Bachelor’s or Associate’s degree.
• Experience with Salesforce.
• Knowledge of the beauty industry.

Culture & Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with 100% match on up to 4% of contributions.
• Generous PTO policy including 3 weeks of vacation, 10 paid holidays, and 5 sick days.
• Company-paid life insurance and long-term disability coverage.
• Unlimited access to Udemy online courses for professional development.