Automation Service Engineering Associate II (Prenatal)

TL;DR

Automation Service Engineering Associate II (Prenatal): Provide first-line service response for laboratory automation and instrumentation in a CLIA-certified prenatal testing lab, with an accent on troubleshooting, preventive maintenance, and equipment qualifications (IQ/OQ/PQ). Focus on maintaining GDP-compliant documentation, coordinating vendor escalations, and improving reliability, throughput, and quality in high-throughput clinical operations.

Location: Union City, CA

Salary: $83,781 per year (base pay rate: $31.48–$32.36 per hour)

Company

hirify.global is a molecular diagnostics company developing non-invasive prenatal and cancer diagnostic tests.

What you will do

• Provide first-line service response for automated processes and instrumentation across the Union City facility.
• Execute and/or coordinate routine preventive maintenance for laboratory instruments and automation systems.
• Perform equipment qualifications, including Installation (IQ), Operational (OQ), and Performance Qualification (PQ).
• Troubleshoot and triage equipment issues; coordinate vendor support and escalations as needed.
• Draft and revise documentation for equipment operation, maintenance, and troubleshooting; maintain GDP-compliant service records and spare parts inventory.
• Identify and help implement process improvements; support testing and validation plans and assigned cross-functional projects.

Requirements

• Bachelor’s degree in a scientific or engineering discipline.
• 1+ year of hands-on experience servicing liquid handlers, or 2+ years in a technical service role (biotech, medical devices, clinical lab, or related).
• Familiarity with coding basics and flow control logic used in automation workflows.
• Understanding of clinical laboratory assays and their applications.
• Excellent documentation skills and working knowledge of Good Documentation Practices (GDP).
• Ability to work on-site in Union City; occasional off-hours support may be required.

Nice to have

• Experience troubleshooting liquid handler scripts and/or programming for laboratory automation.
• Experience with general programming or scripting languages.
• Experience working in a CLIA-regulated clinical laboratory environment.
• Experience developing and delivering training programs and conducting knowledge transfer.

Culture & Benefits

• Multiple medical benefit options with employee premiums paid 100% for select plans; dependents covered up to 80%.
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%) and supplemental fertility benefits coverage.
• Retirement savings program with a 4% company match.
• Increase paid time off with increased tenure; daily on-site lunches provided.
• Latest hardware provided (laptop, lab equipment, facilities) and free on-site EV charging.
• Open, transparent culture with weekly Town Hall meetings.