Help Desk Specialist II (ITSM)

TL;DR

Help Desk Specialist II (ITSM): Providing technical support and system administration for users with an accent on hardware/software troubleshooting and IT service management. Focus on maintaining system security, managing user accounts, and resolving complex technical issues in an office environment.

Location: Must be based in Huntsville, AL (On-site)

Company

hirify.global provides adaptive innovation and advanced technology integration to support critical national security and civilian missions.

What you will do

• Provide technical assistance and training to system users via phone and in-person support.
• Install, configure, and troubleshoot personal computer hardware, software, and peripherals.
• Manage user accounts and permissions within Microsoft Active Directory.
• Administer print servers and support multifunction devices.
• Maintain and configure Virtual Desktop Infrastructure (VDI) environments.
• Document and track issues using ITSM systems like ServiceNow or Remedy.

Requirements

• Must have active Secret clearance to start.
• CompTIA Security+ certification required.
• High School Diploma and at least 2 years of relevant experience.
• Proficiency in IT Service Management (ITSM) systems and Active Directory.
• Strong communication skills for customer support and issue resolution.
• Ability to work on-site in Huntsville, AL.

Culture & Benefits

• Commitment to a supportive, family-oriented culture based on the 6Hs values.
• Focus on continuous improvement and innovation in national security missions.
• Collaborative work environment with emphasis on mutual respect and integrity.