Desktop Support Engineer (Infrastructure)

TL;DR

Desktop Support Engineer (Infrastructure): Providing comprehensive onsite technical support for hardware and software environments with an accent on IMAC, break-fix operations, and asset management. Focus on deploying applications via SCCM, managing endpoint security with McAfee, and ensuring high-quality end-user support in a corporate environment.

Location: Must be based in Washington, DC

Company

hirify.global is a global staffing, consulting, and technology solutions provider serving Fortune 500 clients and worldwide corporations.

What you will do

• Perform IMAC (Install, Move, Add, Change) and break-fix support at user sites.
• Provide remote support to work-from-home users.
• Manage hardware support for desktops, laptops, printers, and mobile devices.
• Handle application installation and deployment using SCCM and Software Center.
• Maintain endpoint security using McAfee.
• Support server, Active Directory, and network (voice and video) infrastructure.

Requirements

• 6 years of technical support experience required.
• Deep knowledge of Windows client and Microsoft professional applications.
• Strong expertise in hardware troubleshooting (laptops, desktops, printers).
• Experience with SCCM and software deployment.
• ITIL certification required.
• Graduate degree.

Culture & Benefits

• Full-time employment opportunity.
• Work with Fortune 500 clients.
• Professional environment with focus on ITIL standards.
• Confidential hiring process in accordance with EEO guidelines.