IT Help Desk Technician II (Automotive/Aerospace)

TL;DR

IT Help Desk Technician II (IT Support): Providing technical assistance and troubleshooting for computer systems and hardware within an advanced manufacturing environment with an accent on account management and hardware provisioning. Focus on resolving support tickets, managing Active Directory/Office 365, and optimizing IT asset management.

Location: On-site in Torrance, California, United States

Salary: $30 - $56 per hour

Company

A technology company disrupting traditional manufacturing with the Divergent Adaptive Production System (DAPS) for the automotive and aerospace sectors.

What you will do

• Serve as the primary point of contact for users seeking technical assistance.
• Perform local and remote troubleshooting and resolve help desk tickets in a timely manner.
• Manage user accounts across Active Directory, Atlassian Cloud, and Office 365.
• Procure and provision IT equipment based on specific user requirements.
• Maintain and update the IT asset management system.
• Identify and suggest improvements for existing technical procedures.

Requirements

• Ability to lawfully access information and technology subject to US export controls.
• BS/BA degree, relevant technical certifications, or equivalent work experience.
• Proficiency in diagnosing and resolving basic technical issues with computer systems and mobile devices.
• Excellent communication skills and a customer-oriented approach.
• Must be able to work on-site in Torrance, California.

Nice to have

• Experience with Jira.
• Experience with Office 365.

Culture & Benefits

• Comprehensive health and wellness package including HMO and Premium PPO options.
• Holistic compensation including competitive salary, equity plan, and results-based bonuses.
• Paid vacation, sick time, parental leave, and a year-end company shutdown.
• Reimbursement for professional learning and development initiatives.
• Company-sponsored life insurance and short/long-term disability coverage.