Operations Manager (Hospitality)

TL;DR

Operations Manager (Hospitality): Managing the end-to-end onboarding and account management process for restaurant merchants with an accent on implementation, training, and long-term retention. Focus on streamlining onboarding workflows, reducing time-to-value, and aligning customer needs with the product roadmap.

Location: On-site in Madrid

Company

hirify.global is creating a Connected Restaurant Management System that embeds sales, reservations, kitchen prep, and payments into one seamless platform for the hospitality industry.

What you will do

• Manage the end-to-end onboarding process from sales handover through setup, training, and go-live.
• Serve as the primary point of contact for new merchants to ensure smooth implementation and high customer satisfaction.
• Conduct training sessions for merchants on the effective use of hirify.global products.
• Identify bottlenecks and develop scalable onboarding processes to improve efficiency and reduce time-to-value.
• Provide post-go-live account management, including proactive check-ins and troubleshooting.
• Collaborate with Product and Central Operations teams to align merchant needs with the platform roadmap.

Requirements

• Experience in hospitality, early startup operations, or fast-paced account management.
• Ability to multitask, bring structure, and solve problems creatively.
• Native Spanish proficiency.
• Fluency in English.
• Comfort working in high-pace startup and hospitality environments.
• Interest in data, process improvement, and automation.

Culture & Benefits

• Start-up equity.
• Flexible time off.
• Team events.
• Competitive salary.