Technical Sales and Customer Success Manager (Biotech)

TL;DR

Technical Sales and Customer Success Manager (Biotech): Managing the full customer lifecycle from technical sales and onboarding to ongoing account management for an AI-driven automated lab with an accent on bridging the gap between protein engineering goals and experimental execution. Focus on designing precise assays, translating complex scientific results for stakeholders, and driving commercial growth in the techbio sector.

Location: Remote (United States)

Company

hirify.global is building an automated lab infrastructure that allows AI agents to autonomously design and run biology experiments.

What you will do

• Own the full customer lifecycle, including prospecting, technical sales conversations, deal closing, and onboarding.
• Serve as the primary technical point of contact, recommending specific experiments based on protein engineering goals (binding, expression, thermostability).
• Collaborate with the internal biology team to troubleshoot experimental results and ensure clear communication to clients.
• Build and maintain a commercial pipeline targeting AI protein design companies, biotech startups, and pharma R&D teams.
• Develop tailored proposals and quotes for projects ranging from small pilot experiments to large-scale data generation campaigns.
• Represent the company at industry conferences, engaging in deep technical discussions with PhD-level engineers and CSOs.

Requirements

• Scientific background in protein engineering, biochemistry, biophysics, or a related field.
• Must be based in the United States.
• Experience in a customer-facing technical role, such as a Field Application Scientist or Scientific Account Manager.
• Fluency in discussing binding kinetics (KD, kon, koff), expression systems, and assay design.
• Strong commercial drive with a focus on revenue growth and pipeline management.
• Ability to adapt communication style between technical scientists and business executives.

Nice to have

• Experience working with CROs or biotech vendors.
• Genuine interest in and knowledge of the AI-driven protein design field.