Junior Engineer (Tier 1 Helpdesk Support)

TL;DR

Junior Engineer (Tier 1 Helpdesk Support): Providing first-line technical support for a cloud-based platform environment with an accent on user access management, ticket triage, and device troubleshooting. Focus on building technical depth in Kubernetes, AWS, and CI/CD pipelines through mentorship and hands-on platform engineering tasks.

Location: Must be based in the United States (U.S. Citizenship required)

Salary: $102,000 - $138,000 USD

Company

hirify.global delivers secure, cloud-native software integration and delivery solutions for mission-focused leaders across the U.S. government and private sector.

What you will do

• Serve as the primary point of contact for Tier 1 end-user support, triaging and resolving platform-related issues.
• Manage user permissions, access requests, and device troubleshooting for mission applications.
• Triage development team tickets regarding pipelines, dashboards, and logs.
• Maintain internal documentation, runbooks, and triage procedures.
• Collaborate with senior engineers to build technical depth in Kubernetes, AWS, and SRE practices during lower-volume periods.
• Participate in an on-call rotation and manage ticket flow via JIRA Service Management.

Requirements

• U.S. Citizenship required (must be eligible for CUI access).
• Experience in an IT help desk, system administration, or IT operations role.
• Familiarity with ticketing systems like JIRA Service Management.
• Experience with macOS, Windows, or Linux administration.
• Basic understanding of cloud environments (AWS preferred).
• Ability to meet IAT Level II certification requirements (e.g., Security+ CE) within a defined timeline.

Nice to have

• Defense contractor or government IT experience.
• Familiarity with Kubernetes, CI/CD pipelines (GitLab/GitHub Actions), and containerized environments.
• Knowledge of NIST SP 800-171, NIST SP 800-53, or CMMC 2.0 compliance frameworks.
• Existing IAT Level II or III certification (Security+, CASP+, CISSP).

Culture & Benefits

• 100% company-paid medical, dental, and vision premiums.
• 401k retirement plan and company stock options.
• Flexible Time Off (FTO) plus generous holiday schedule including Thanksgiving, Christmas, and New Year weeks.
• Home office budget and reimbursement for approved training and conferences.
• Paid parental leave.