Technical Support Engineer (Cloud)

TL;DR

Technical Support Engineer (Cloud): Resolving complex cloud-based technical issues for customers of an AI-native cybersecurity platform with an accent on cloud infrastructure and containerization. Focus on identifying root causes, troubleshooting Kubernetes and cloud environments, and documenting bugs for the engineering team.

Location: Remote (United Kingdom)

Company

Global leader in cybersecurity providing an AI-native platform designed to stop breaches across all industries.

What you will do

• Act as a customer liaison to ensure technical feedback is documented and assessed by internal stakeholders.
• Resolve complex technical problems via telephone, email, chat, or remote access.
• Troubleshoot and manage cloud technologies (AWS, Azure, GCP), Kubernetes, and Containers.
• Take end-to-end ownership of customer issues, from initial troubleshooting to root cause resolution.
• Collaborate with Engineering to document bugs and resolve product issues impacting customers.
• Create and maintain knowledge base content and lead technical communications to share best practices.

Requirements

• Bachelor’s Degree or equivalent.
• 2+ years of experience in technical support, customer support, or system administration.
• Technical expertise in Windows, Mac, or Linux platforms.
• Demonstrable skills in deploying and supporting cloud technologies (AWS, Azure, GCP).
• Expertise in managing and troubleshooting Kubernetes and Containers.
• Must be based in the United Kingdom.

Nice to have

• Experience with Linux and supporting/troubleshooting APIs.
• Experience supporting Kernel level security solutions and hybrid environments.
• Knowledge of security applications such as AV, VPN, Firewall, proxy, or Splunk.
• Relevant certifications (e.g., AWS Certified Developer, Google Cloud Professional Cloud Developer).

Culture & Benefits

• Market leader in compensation and equity awards.
• Remote-first culture offering high autonomy and flexibility.
• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, and paid parental/adoption leaves.
• Professional development opportunities available for all employees.