Technical Support Engineer (Java/.NET)

TL;DR

Technical Support Engineer (Java/.NET): Supporting customers with complex installation, configuration, and data exploration for APM agents with an accent on Java and .NET ecosystems. Focus on solving high-complexity technical issues, identifying systemic problems, and advocating for product improvements.

Location: Must be located in US time zones (ET, CT, MT, or PT)

Salary: $72,000 - $90,000 USD

Company

hirify.global is an intelligent observability platform empowering companies to thrive in an AI-first world by providing deep insights into complex systems.

What you will do

• Act as a technical leader for Java and .NET APM agents and Alerts.
• Solve complex customer installation, configuration, and data exploration requests.
• Collaborate with the Product Organization to advocate for feature requests and bug fixes.
• Create and maintain internal and customer-facing technical documentation.
• Mentor and pair with team members to facilitate mutual growth.

Requirements

• Proficiency in troubleshooting Java, .NET, and Node.
• Knowledge of network essentials, OpenTelemetry, and Distributed Tracing.
• Experience with AWS and containerization (Docker, Kubernetes).
• Experience building or testing applications in an enterprise environment.
• Visa sponsorship is not available for this position.

Nice to have

• 1-2 years of technical support experience with back-end languages.
• AWS or Azure Cloud Certification.
• Experience with Logstash, Elastic, AWS Lambda, or Azure Functions.
• Proficiency in PHP, Ruby, or Go.

Culture & Benefits

• Comprehensive healthcare, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible time-off and 11 paid holidays.
• Support for mental health and parental leave.
• Flexible workforce model allowing office-based, remote, or hybrid work.