Voice Of Customer And Insight Executive

TL;DR

Voice of Customer and Insight Executive (Fintech): Managing and enhancing Voice of Customer programs to uncover actionable insights with an accent on data analysis and stakeholder communication. Focus on developing program infrastructure, reporting, and driving customer-centric improvements within a financial services environment.

Location: Reading (Hybrid: 2-3 days per week in the office)

Компания

hirify.global is a long-standing savings and investment firm combining asset management and insurance expertise.

Что делать

• Own and enhance regular customer insight reporting.
• Analyze qualitative and quantitative datasets to uncover actionable business insights.
• Collaborate with cross-functional stakeholders to drive customer-centric improvements.
• Support the development and enhancement of program infrastructure and coverage.
• Monitor emerging customer trends to identify opportunities for capability improvement.
• Share knowledge and best practices within a team of seasoned professionals.

Требования

• Proven experience in Voice of Customer programs in agency or client-side roles.
• Strong ability to analyze qualitative and quantitative datasets to identify root causes.
• Excellent communication skills for translating insights into impactful business actions.
• High level of proficiency with analytical and reporting tools, especially Excel.
• Ability to build relationships and influence stakeholders at all levels.
• Must be able to work from the Reading office 2-3 days per week.

Культура и преимущества

• Valuable pension scheme (18% total contribution).
• 38 days annual leave including bank holidays, with purchase options.
• Market-leading Inspiring Families policy for parental leave.
• Comprehensive health and protection cover including private healthcare and life assurance.
• Access to financial wellbeing support and share incentive plans.
• Inclusive culture with active employee-led networks and disability-confident leadership.