IT Service Manager (Fintech)

TL;DR

IT Service Manager (Fintech): Overseeing the service desk and leading the IT service management function with an accent on delivering a best-in-class IT experience and operational excellence. Focus on driving resolution of service desk tickets, implementing innovative workplace technologies, and optimizing the Joiner-Mover-Leaver process through automation.

Location: Hybrid (Milton Keynes Office). Must have the unrestricted right to work in the UK; sponsorship is not provided.

Company

hirify.global is the UK’s fastest-growing financial technology firm dedicated to helping established SMEs.

What you will do

• Lead and mentor the service desk function to foster high performance and professional growth.
• Take full responsibility for IT service desk operations and the resolution of support tickets.
• Enhance end-user experience by implementing innovative workplace technologies and industry best practices.
• Develop and monitor SLAs and KPIs to maintain and improve service quality.
• Manage the Joiner-Mover-Leaver (JML) process and IT asset lifecycle management.
• Act as the final point of escalation for complex technical issues in collaboration with Engineering teams.

Requirements

• Minimum 5 years of experience leading and managing IT Support Engineers.
• Strong technical expertise and proficiency with ITSM tools such as Jira.
• Sound understanding of and exposure to the ITIL Service Management Framework.
• Unrestricted right to work in the UK.
• Excellent written and verbal communication skills with strong analytical thinking.

Culture & Benefits

• Flexible and hybrid working arrangements to accommodate individual needs.
• Private health cover and life assurance.
• Pension contributions and a discretionary bonus scheme.
• Family-friendly policies, including enhanced Maternity & Paternity leave.
• Comprehensive onboarding support and continuous professional development opportunities.