Infrastructure Specialist (Voice Services)

TL;DR

Infrastructure Specialist (Voice Services): Supporting a large-scale enterprise voice platform with an accent on service stability, controls, and engineering support. Focus on maintaining production health, resolving technical issues, and implementing automation.

Location: Hybrid work style, requires spending at least two days per week at one of our office sites in Edinburgh, Leeds, or Manchester.

Salary: £48,987 - £54,430

Company

hirify.global is transforming and shaping finance for good, investing in technologies, workplaces, and colleagues.

What you will do

• Support a 24/7 large-scale enterprise voice platform.
• Support engineering activities by identifying risks and following established controls.
• Maintain and improve production health by raising and tracking technical debt items.
• Proactively resolve technical issues and evaluate new patterns and tools.
• Maintain service stability while supporting ongoing transformation.

Requirements

• Enterprise Voice Platform Expertise: Hands-on experience supporting a 24/7 large-scale enterprise with exposure to voice technologies such as Avaya, RingCentral, Verint, and Genesys.
• Service Stability, Controls & Engineering Support: Ability to support engineering activities by identifying risks, following established controls, and balancing service stability with ongoing transformation.
• Observability & Management Tooling: Strong experience with management and observability tools, including Voice Quality & SIP Performance (VQSP), Virsae, Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow, Power BI.
• Automation & Infrastructure as Code: Working knowledge of automation and IaC, with practical experience using Python, Jenkins, Harness, Ansible, Terraform, and Docker.
• Communication & Collaboration: Strong communication and collaboration skills, enabling effective engagement across technical and business teams.
• Production Health & Technical Debt Management: Ability to maintain and improve production health by raising and tracking technical debt items and supporting improvements aligned to future architecture.
• Proactive Technical Problem‑Solving: A proactive approach to resolving technical issues, evaluating new patterns and tools, and validating solutions for wider enterprise adoption.

Culture & Benefits

• Commitment to diversity, equity, and inclusion, creating an environment in which everyone can thrive, learn, and develop.
• Reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location, and working patterns.
• Generous pension contribution of up to 15%.
• An annual performance-related bonus.
• 30 days’ holiday, with bank holidays on top.