Technical Customer Success Manager (Conversational AI)

TL;DR

Technical Customer Success Manager (Conversational AI): Guiding enterprise clients through the full lifecycle of AI-powered automation solutions with an accent on technical implementation, configuration, and QA oversight. Focus on driving product adoption, optimizing bot performance, and translating complex customer needs into actionable product improvements.

Location: Must be based in Warsaw, Poland (Hybrid)

Company

hirify.global is a leading provider of GenAI and conversational automation software, helping global enterprises in banking, insurance, and logistics improve efficiency and customer experience.

What you will do

• Manage the end-to-end customer lifecycle from onboarding to long-term success.
• Configure conversational AI bots, automation workflows, and system integrations.
• Coordinate UAT and oversee quality assurance for bot deployments.
• Monitor performance metrics and provide optimization recommendations to increase ROI.
• Conduct training workshops and enablement sessions for customer teams.
• Act as a bridge between customer feedback and internal product/engineering teams.

Requirements

• Native-level Polish and strong English proficiency required.
• 3–5 years of experience in Customer Success, Project Management, or Technical Account Management.
• Technical exposure to DevOps practices and on-premise deployments.
• Understanding of automation workflows, bot development, and system integrations.
• Strong analytical skills with the ability to interpret data for actionable insights.
• Proven ability to manage multiple client projects simultaneously.

Nice to have

• Knowledge of AI/NLP solutions and APIs.
• Experience with low-code/no-code platforms.
• Background in SaaS or automation environments.

Culture & Benefits

• Work on cutting-edge conversational AI products for leading global enterprises.
• Join a diverse, global team that values collaboration and open feedback.
• High ownership and autonomy in shaping AI solutions.
• Opportunity to make a direct impact in a fast-growing, innovative environment.