Customer Support Specialist (Night Shift)

TL;DR

Customer Support Specialist (Cloud/CDN): Handling first-line customer and internal users requests via chat and email with an accent on technical diagnostics and product consultation. Focus on resolving technical issues related to Cloud, CDN and AI infrastructure and ensuring efficient incident escalation.

Location: Poland (Remote, Hybrid, or Office options)

Company

Global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide.

What you will do

• Provide first-line support for customers and internal users via chat, email, and occasionally phone.
• Offer expert consultations on products including Cloud, CDN, Hosting, and AI services.
• Perform technical diagnostics to resolve issues and identify the root cause of incidents.
• Collect detailed technical information and escalate complex incidents to higher support tiers.

Requirements

• 1+ year of experience in technical support.
• Proficiency in networking fundamentals (TCP/IP, DNS, MAC address, ping, traceroute).
• Experience with hardware and software diagnostics, including log analysis.
• English: B2 level or higher required.
• Location: Must be based in Poland.
• Strong problem-solving abilities and excellent customer advocacy skills.

Nice to have

• Experience with Cloud, CDN, or Hosting services.
• Practical experience with Linux and API.

Culture & Benefits

• Competitive salary and flexible working hours.
• Remote, hybrid, or office work options.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for employees and their families.
• Additional paid vacation and sick leave days.
• Language classes and modern office space with snacks and entertainment.