Technical Support Engineer (Edge Network)

TL;DR

Technical Support Engineer (Edge Network): Providing technical assistance and diagnostics for edge network services with an accent on network protocols, CDN infrastructure, and API troubleshooting. Focus on resolving complex customer incidents, identifying technical patterns, and ensuring high-quality service delivery for global users.

Location: Remote, hybrid, or office options available (Poland mentioned).

Company

hirify.global is an international cloud and edge leader providing high-performance content delivery, security, and cloud solutions for global industry leaders.

What you will do

• Handle customer requests via chat, email, and phone.
• Perform technical diagnostics to resolve issues and escalate incidents when necessary.
• Provide expert consultations on Edge Network products and services.
• Address complex technical challenges while minimizing impact on customer business operations.
• Identify recurring technical issues and suggest improvements to prevent future incidents.
• Share knowledge and expertise with team members to enhance support capabilities.

Requirements

• 1+ year of technical support experience
• English level B2 or higher
• Strong networking knowledge including TCP/IP, DNS, and traceroute
• Hands-on experience with Linux and API
• Understanding of hardware and software diagnostics
• Experience with CDN and monitoring tools like Grafana or Kibana

Nice to have

• Experience with SQL

Culture & Benefits

• Competitive salary and flexible working hours
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for employees and family
• Additional vacation days and fully paid sick leave
• Language classes and professional growth opportunities
• Modern office space with snacks and team activities