Customer Experience Consultant (Fintech)

TL;DR

Customer Experience Consultant (Fintech): Providing expert support for hirify.global’s cloud-based treasury and financial management platform with an accent on cash management, payments, and general ledger processing. Focus on driving client satisfaction through proactive problem resolution, maintaining high service standards, and collaborating with internal teams to optimize customer journeys.

Location: Warsaw

Salary: 112,700 - 155,000 PLN

Company

hirify.global is a global fintech leader providing cloud-based treasury, payments, risk management, and working capital solutions to over 3,000 customers worldwide.

What you will do

• Serve as a primary point of contact for client support queries via phone, email, and support portal.
• Provide technical application support for cash positioning, forecasting, payments, and in-house banking.
• Analyze and resolve product issues while maintaining case metrics and client satisfaction.
• Collaborate with internal teams to address escalated issues and improve service quality.
• Document solutions in the knowledge base and identify opportunities for customer journey improvements.
• Mentor junior support consultants and participate in occasional Sunday shifts.

Requirements

• Bachelor or Graduate degree in Business, Finance, or Accounting.
• 3-5 years of experience in a customer support or customer experience role.
• Strong initial knowledge of Treasury and SaaS solutions.
• Excellent communication and interpersonal skills.
• Proactive, hands-on approach to problem-solving in a fast-paced environment.

Nice to have

• Experience with cloud-based service (SaaS) deployment and support.
• Additional language skills in Spanish, Italian, or French.

Culture & Benefits

• Comprehensive compensation package including base pay, variable bonus, and long-term incentives.
• Range of health, welfare, and wellbeing benefits.
• Commitment to pay transparency and equal opportunity employment.
• Collaborative team environment focused on innovation and professional growth.