Customer Success Manager (AI SaaS)

TL;DR

Customer Success Manager (AI SaaS): Managing a portfolio of high-value business accounts to drive adoption, retention, and growth with an accent on data-driven business reviews and AI Agent configuration. Focus on proactively monitoring account health, executing upsell opportunities, and translating business goals into technical workflows.

Location: Remote or Hybrid in Spain. Must be eligible to work in Spain.

Company

AI-first SaaS company building AI Agents that help businesses deliver exceptional experiences to their users.

What you will do

• Own and grow a portfolio of Business plan accounts, ensuring high retention and measurable outcomes.
• Conduct structured onboarding and data-backed business reviews to drive product adoption.
• Act as a product expert, demoing AI Agent capabilities and advising customers on relevant use cases.
• Identify and execute upsell and expansion opportunities within the account portfolio.
• Collaborate with Sales, Support, and Product teams to surface feedback and solve technical issues.

Requirements

• 3+ years of experience in Customer Success or Account Management in a B2B SaaS environment.
• Fluency in English and Spanish (both required).
• Eligibility to work in Spain.
• Strong analytical habits and comfort using data to drive customer conversations.
• Confidence in running live demos, reviews, and negotiations.

Nice to have

• Experience with AI products, automation tools, or the conversational AI/chatbot space.
• Familiarity with no-code or low-code platforms.
• Experience managing high-value enterprise or upper mid-market accounts.
• Knowledge of CS metrics such as NRR, churn rate, and health scores.

Culture & Benefits

• Hybrid culture or full remote flexibility.
• Open vacation policy and 26 days of paid vacation.
• Training budget and English & Spanish lessons.
• Flexible schedule and upbeat, international work environment.
• Transport tickets and flex compensation via Cobee for residents in Spain.

Hiring process

• HR screen (20 min) to validate experience and logistics.
• Async practical test involving a product scenario and a screen recording of the result.
• Role-play and team interview (60 min) focusing on the practical test and skill verification.
• Culture check with the CEO (15 min).