Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the post-sale journey for enterprise customers in Spain and Italy with an accent on value realization and churn minimization. Focus on driving user adoption, demonstrating ROI, and coordinating internal resources to ensure long-term customer advocacy.

Location: Hybrid in Milan, Italy (3 days onsite, 2 days remote). Willingness to travel to client locations in Italy and Spain is required.

Company

hirify.global provides AI-driven financial and operational planning solutions that help enterprises optimize resources and drive growth through advanced analytics.

What you will do

• Develop and execute value realization plans to prove tangible ROI to enterprise customers.
• Sustain business growth and profitability by maximizing value and minimizing the risk of churn.
• Coordinate internal teams and resources to resolve customer issues and meet strict deadlines.
• Plan and deliver outcome-focused customer kick-offs and regular business reviews.
• Proactively engage with customers to prevent support issues and foster long-term loyalty.
• Ensure customers have the necessary tools and resources for successful deployment.

Requirements

• 10+ years of experience in Enterprise Customer Success Management, Consulting, or Sales.
• Fluency in Italian, Spanish, and English is mandatory.
• Availability to work on a hybrid schedule in the Milan office (3 days onsite).
• Experience with enterprise transformation, organizational change management, or project management.
• Proven expertise in managing channel partners and indirect customer relationships.
• Executive presence with the ability to translate technical information for all stakeholders.

Culture & Benefits

• Collaborative environment emphasizing innovation and a growth mindset.
• Strong commitment to diversity, inclusion, and belonging.
• Hybrid work arrangement offering flexibility with 2 days of remote work.
• Opportunity to grow within a fast-scaling SaaS cloud company.