Strategic Customer Success Manager (Talent Solutions)

Strategic Customer Success Manager – Talent Solutions
workfully

📍 Barcelona, Spain (Hybrid)

About the company
workfully is a talent solutions company helping businesses scale hiring through recruiter networks, recruitment operations, and modern talent delivery models. This role sits at the intersection of client success, recruitment operations, team leadership, and business growth.

Responsibilities
— Act as the primary point of contact for key client accounts and lead strategic hiring discussions
— Manage onboarding, project kick-offs, and success planning for new and existing clients
— Oversee multiple hiring projects, ensuring delivery quality, visibility, and operational excellence
— Lead and support a distributed network of recruiters, driving accountability and performance
— Partner with Sales to support client retention, renewals, and account growth
— Leverage AI and data insights to improve workflows, reporting, and delivery processes

Requirements
— 7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success, Account Management, or Delivery Management
— Experience managing large-scale hiring projects across multiple stakeholders
— Proven leadership experience managing recruiter or talent acquisition teams
— Strong stakeholder management, communication, and project management skills
— Data-driven mindset with experience using reporting and analytics for decision-making
— Fluent English and experience in fast-paced, high-growth environments

Benefits
— Hybrid work model based in Barcelona
— Opportunity to lead strategic international hiring projects
— Exposure to AI-driven recruitment and talent solutions
— Collaboration with senior stakeholders, founders, and hiring leaders
— Career growth in a rapidly scaling business environment

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