Senior Solutions Consultant (AI)

TL;DR

Senior Solutions Consultant (AI): Designing and presenting AI-driven customer experience strategies and cloud solutions with an accent on conversational AI, automation, and data-driven orchestration. Focus on translating complex technical AI use cases into business value and leading strategic pre-sales engagements.

Location: Germany (Willingness to travel within the DACH region required)

Company

hirify.global empowers organizations to improve loyalty and business outcomes through its AI-powered Experience Orchestration platform.

What you will do

• Act as a trusted advisor throughout the pre-sales lifecycle, leading strategic and technical customer engagements.
• Facilitate discovery sessions and workshops to identify gaps and uncover opportunities for AI-driven innovation.
• Design and present tailored solutions incorporating conversational AI, automation, and intelligent routing.
• Translate complex technical AI concepts into clear business value for technical and executive stakeholders.
• Develop compelling demonstrations, business cases, and reusable assets for AI-led CX transformation.
• Collaborate with account teams and product specialists to position differentiated, future-ready solutions.

Requirements

• Proven experience in pre-sales, consulting, or customer-facing technical roles.
• Ability to connect business challenges with technology solutions, specifically AI or automation use cases.
• Excellent communication and presentation skills in both German and English.
• Solid understanding of modern IT environments, including cloud/SaaS architectures and integration concepts.
• Foundational knowledge of machine learning and conversational interfaces.
• Willingness to travel within the DACH region.

Nice to have

• Experience in customer experience (CX) or contact center domains.
• Hands-on experience with AI bots or analytics-driven automation.
• Knowledge of AI-related services on cloud platforms like AWS, Azure, or Google Cloud.
• Background in digital transformation or business process optimization.
• Degree in Computer Science, Business, or a related field.

Culture & Benefits

• Independence to make a significant impact and take ownership of your work.
• Comprehensive benefits and perks comparable to large tech corporations.
• Collaborative work environment centered on empathy and teamwork.
• Opportunity to work with cutting-edge agentic AI in the experience orchestration space.